SHIPPING & RETURNS

Shipping and Returns

 

SHIPPING

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Australia Post. Australia Post have several shipping methods and the type of shipping will depend on if you are within Australia or Overseas.

Within Australia
Items valued $1-$999 AUD - Express Post - Cost to customer $25
Items valued from $1000 AUD - Express Post - Cost to customer $0
This service includes: Next Day Delivery*, Signature on delivery, Online item tracking, Proof of posting.

Outside Australia
Items valued $1-$999 AUD - Express Post - Cost to customer $65
Items valued from $1000 AUD - Express Post - Cost to customer $0
This service includes: Proof of posting, Provides tracking for most destinations, Signed delivery at most destinations, Delivers to Post Office boxes, metro, rural and remote areas. Cost: $65.00

* Delivery is guaranteed to occur the next business day only within the Express Post network and when posted in a yellow street post box or over the counter at an Australia Post retail outlet. eParcel Express Post is not covered in the Express Post Guarantee. All items are carefully packed and well-protected.

RETURNS

Merchandise (excluding Atlas Pearls fragrances) will only be accepted by Atlas Pearls and Perfumes for a credit if returned in a saleable condition* within 30 days of purchase and accompanied by the original sales receipt and original packaging. Damaged items can be returned for assessment by Atlas Pearls and Perfumes. If deemed a fault in manufacture by Atlas Pearls and Perfumes, a full refund, exchange or credit will be provided.

Returns due to the purchaser’s change of mind will not qualify for a cash refund; however store credit may be issued. Atlas Pearls and Perfumes may at its own discretion offer an exchange of a purchased item to a similar item of similar value if the purchased item is not what the customer has expected. If an exchange is offered then the customer agrees to any resulting postage and handling costs.

*Saleable condition is determined through assessment by Atlas Pearls and Perfumes only. Item may not be worn or damaged in any way, and must be returned in the original undamaged packaging.

SALE ITEMS purchased in store must be returned with all the same conditions as above within 14 days to receive a exchange or 30 days if purchased onlin. Atlas does not offer cash refunds on sale merchandise but will happily exchange for another item of the same value or credit note. If deemed a fault in manufacture by Atlas Pearls and Perfumes, a full refund, exchange or credit will be provided.

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